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Frequently Asked Questions

OTPX is a virtual phone number service that allows you to receive SMS messages online for verification purposes. We support 150+ countries and 500+ services worldwide.

Simply select a country and service, purchase a virtual number, and receive your OTP code instantly. The code will appear in your dashboard within seconds.

Yes, OTPX is legal for legitimate verification purposes like protecting your privacy when signing up for services. However, using it for fraudulent activities is strictly prohibited.

We support 150+ countries including USA, UK, India, Russia, Indonesia, Philippines, and many more. Check the country list in our API docs for the complete list.

Yes, we take security seriously. All data is encrypted, and we don't store any OTP messages after they're delivered. Your privacy is our priority.

Click on the Register button, enter your email and password, verify your email, and you're ready to go! You'll receive free credits to try our service.

Click on 'Forgot Password' on the login page, enter your email address, and we'll send you a password reset link valid for 24 hours.

Go to Profile settings, click on 'Change Email', enter your new email address and verify it. Your old email will be replaced after verification.

Yes, contact our support team via email or Telegram with your account deletion request. We'll process it within 24-48 hours.

Your API key is available in the API Documentation page. You can view, copy, or regenerate your API key from there.

We accept UPI (GPay, PhonePe, Paytm) and Cryptocurrency (Bitcoin, USDT, Ethereum, Litecoin, Tron). All payments are processed securely.

UPI payments are typically credited within 5-10 minutes after UTR verification. Crypto payments are credited within 10-30 minutes after blockchain confirmation.

If you don't receive an OTP within the specified time, your balance is automatically refunded. For payment issues, contact our support team with transaction details.

Yes, the minimum deposit is Rs.10 for UPI payments and Rs.50 for cryptocurrency payments.

Currently, we don't support balance withdrawals. Your balance can only be used for purchasing virtual numbers on our platform.

Please ensure you entered the correct UTR number for UPI or waited for sufficient blockchain confirmations for crypto. If still not credited after 30 mins, contact support with proof.

Sometimes services have delays or block virtual numbers. Try a different server/operator or wait a few minutes. If no OTP is received within 10 minutes, your balance will be refunded.

No, each number is for single use only. After receiving an OTP, the number is released. You'll need to purchase a new number for subsequent verifications.

Numbers remain active for 10-20 minutes depending on the service. If you don't receive an OTP within this time, the number expires and your balance is refunded.

Make sure you're entering the code correctly and within the validity period. Some services have 2-5 minute OTP expiry. If issues persist, try getting a new number.

No, numbers are randomly assigned from our pool. However, you can choose the country and operator/server for your number.

Pricing depends on the country, service popularity, and availability. High-demand services like WhatsApp and Telegram cost more due to limited number availability.

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